Resolving FM Communication  Problems for FMs - 1 Day

Effective communication relies upon a good understanding of people and the communication process as well as the development of better communication skills. Resolving communication difficulties in the workplace can improve the effectiveness of your facilities management operation, reduce stress and make life easier for all concerned.

This course will help you to understand the communication process, to focus on your communication strengths (using tools, tips and techniques) and to develop action plans for further development.

• Understanding the communication process
• FM communication problems
• Getting the message across
• Understanding the audience
• Effective listening
• Communicating with customers
• The use of non-verbal language
• Presentations and public speaking
• Communications problem solving
• Developing a communications strategy

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