Essential Communication Skills - 1 Day

‘‘Better communication for a better FM operation’’

Beyond technical abilities, FMs need to have a good understanding of people and the communication process and the development of better communication skills. Resolving communication difficulties in your workplace can improve the effectiveness of your FM operation and bolster better working relations to make life easier all round.

·         Understanding the communication process
·         FM communication problems
·         Getting the message across
·         Understanding the audience
·         Effective listening
·         Communicating with customers
·         The use of non-verbal language
·         Presentations & public speaking
·         Communications problem solving
·         Developing a communications strategy

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